Refund Policy

What is a Refund?

A refund refers to the return of the payment made by a learner for a competition or course purchased from Enlightened Global English Stars, subject to verification and approval.

A learner may request a refund if:

  • They are unable to access the competition/course due to technical issues from our platform

  • The promised resources are not provided

  • A competition/course was purchased by mistake instead of another competition/course

How to Request a Refund

Refund requests must be submitted within 48 hours of payment.

To request a refund:

  1. Call 01874578028 (Available: 8:00 AM – 9:00 PM)

  2. Provide the email address and phone number used during registration and payment

  3. Our support team will send you an official refund request form via SMS

  4. Submit the form with the required purchase details

📩 Acknowledgement:
Once your refund request is submitted, you will receive an SMS confirmation that your request has been received. This confirmation will act as your reference for follow-up.

Refund Processing Time

  • Refunds are processed within 7–10 working days after approval

  • The refund will be made to the original payment method

  • A confirmation will be sent via email and/or SMS

If you do not receive your refund after 10 working days, please call 01874578028.

When Refunds Are NOT Applicable

Refunds will not be granted in the following cases:

  • Refund request submitted after 48 hours of purchase

  • Course certificate obtained within the 48-hour complaint window

  • Certificate obtained during the refund processing period

  • Accessing course content after submitting a refund request (videos, exams, downloads, materials)

  • Completion of more than 5 paid/premium videos

  • Purchase of e-books

  • Purchase of subscription-based courses after the class has started

When Refunds or Transfers ARE Applicable

  • In case of a wrong purchase, the learner may transfer to another course using a voucher

    • If the new course price is higher → pay the difference

    • If the new course price is lower → refund of the difference will be issued

  • If Enlightened Global English Stars fails to deliver promised course resources

What Happens After a Refund Request

  • The enrolled competition/course will be temporarily locked

  • Refund approval or rejection will be notified within 3 working days via SMS

  • If approved:

    • Enrollment will be cancelled

    • Course progress will be permanently removed

    • Re-enrollment will require starting from the beginning

Policy Updates

Enlightened Global English Stars reserves the right to modify this Refund Policy at any time without prior notice, depending on operational or legal requirements.

Refund Request Link

Please submit your request via the Contact Us page.

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